Refund Policy

This Refund Policy explains the circumstances in which refunds, cancellations and credits may be granted for Services provided by Growth Market.

By purchasing any Service, the Customer acknowledges and agrees to this Policy.

This Policy applies to all Services provided by Growth Market, including:

• Reputation Management;
• Review Management;
• Search Engine Optimisation (SEO);
• AI Solutions;
• AI Agents;
• Website Development;
• Software Development;
• CRM Implementation;
• API Integrations;
• Automation;
• Consulting;
• Digital Marketing;
• Managed Services;
• Maintenance;
• Subscription Services.

Most Growth Market Services are:

• digital services;
• customised professional services;
• consulting services;
• intellectual services;
• software development services.

Because our work generally begins immediately after an Order is accepted, refunds are limited as described below.

Where Services are performed under a quotation, proposal or Statement of Work, payments cover:

• project planning;
• research;
• meetings;
• analysis;
• configuration;
• implementation;
• development;
• consulting;
• project management.

These activities constitute work performed even where the final Deliverable has not yet been completed.

Deposits are generally non-refundable.

Deposits reserve:

• project resources;
• personnel;
• development time;
• consultants;
• technical planning.

If the Customer cancels after work has commenced, Growth Market may retain all or part of the deposit to reflect work already completed.

Once professional Services have been fully delivered, completed or accepted, no refund shall be due except where required by Applicable Law.

Acceptance may occur by:

• written confirmation;
• email approval;
• use of the Deliverables;
• publication;
• deployment;
• failure to raise any material objection within the agreed acceptance period.

If a project is terminated before completion, Growth Market may issue a partial refund only after deducting:

• work already performed;
• development hours;
• consultancy;
• project management;
• third-party costs;
• licences;
• software subscriptions;
• payment processing fees where legally permitted.

Any refund shall be determined acting reasonably and in good faith.

Subscription Fees are payable in advance.

Unless otherwise agreed:

• Subscription Fees are non-refundable once a billing period has commenced;
• cancellation prevents future renewals only;
• access remains available until the end of the paid Subscription period.

Growth Market does not guarantee:

• first-page rankings;
• specific keyword positions;
• search engine indexing;
• traffic increases;
• revenue increases.

Accordingly, dissatisfaction with SEO results alone shall not create a right to a refund.

Growth Market provides lawful reputation management services.

Because decisions relating to review removals remain entirely under the control of third-party platforms (including Google, Trustpilot and others), Growth Market cannot guarantee:

• removal of reviews;
• account reinstatement;
• publication of responses;
• restoration of ratings.

Refunds shall not be granted solely because a third-party platform declines to take action.

Artificial Intelligence services are intended to assist business operations.

Growth Market cannot guarantee:

• factual accuracy;
• legal compliance of AI outputs;
• commercial success;
• acceptance by third parties;
• uninterrupted availability of AI providers.

Customers remain responsible for reviewing all AI-generated content before use.

The following are generally non-refundable:

• software licences;
• domain names;
• hosting;
• cloud services;
• API usage;
• advertising spend;
• payment processing fees;
• third-party subscriptions;
• external service providers.

Because Growth Market primarily supplies customised professional services, refunds are generally not available simply because the Customer changes their mind after work has commenced.

Growth Market shall not be responsible for delays resulting from the Customer’s failure to provide:

• approvals;
• content;
• technical access;
• information;
• credentials;
• instructions.

Such delays shall not entitle the Customer to a refund.

Customers agree not to initiate chargebacks without first contacting Growth Market to attempt resolution.

Improper chargebacks may constitute a breach of the Agreement.

Growth Market reserves the right to provide all relevant contractual documents, communications and evidence to payment providers in defence of disputed transactions.

Nothing in this Policy limits any mandatory consumer rights that cannot legally be excluded under Applicable Law.

Where the law requires a refund, Growth Market shall comply with its legal obligations.

Refund requests should include:

• Customer name;
• invoice number;
• project reference;
• reason for the request;
• supporting documentation where appropriate.

Each request shall be reviewed individually.

Where a refund is approved, Growth Market may:

• refund the original payment method;
• issue a credit note;
• provide service credits;
• agree another commercially reasonable solution.

Growth Market reserves the right to deduct any lawful fees or costs already incurred.

Growth Market may update this Refund Policy from time to time to reflect:

• changes in legislation;
• business practices;
• commercial requirements;
• technological developments.

The latest version published on our website shall apply to future Orders.

This Refund Policy shall be governed by and construed in accordance with the laws of England and Wales.

Any dispute arising out of this Policy shall be subject to the exclusive jurisdiction of the courts of England and Wales, subject to any mandatory rights under Applicable Law.